Question 1

Before you arrived:

Accepted Answer

Avoid fillers, Botox, or other medical esthetics treatments within 2 weeks.Discontinue acids/retinoids (Retinol, Retin‑A, exfoliants) at least 5–7 days before.Avoid excessive sun exposure or tanning within 7 days prior.Arrive with a clean face — no makeup.Inform us of medical history, allergies, medications, or concerns.Ensure adequate rest before treatment.

Question 2

What should I avoid before my appointment?

Accepted Answer

Discontinue active ingredients (AHA/BHA, retinoids, benzoyl peroxide) 5–7 days before your appointment, and avoid exfoliation and tanning for the same window.

Question 3

Before you arrived:

Accepted Answer

Avoid alcohol and blood‑thinning medications (aspirin, ibuprofen) for 24 hours before.
Discontinue acids/retinoids 5–7 days prior.
Avoid excessive sun exposure 7 days prior.
Consult your physician if on prescription medications.

Question 4

What do I get for $299?

Accepted Answer

Every year you’re a member: 10% off everything, priority booking, first access to new treatments, series pricing (15–20% off), one guest pass, and one free treatment upgrade.

Question 5

What if I don’t use my guest pass or upgrade?

Accepted Answer

They reset each membership year and don’t carry over, so there’s no need to track them yourself.

Question 6

Aftercare:

Accepted Answer

Hydrate with gentle, fragrance‑free products.
Apply SPF 50+ daily and avoid direct sun for 2 weeks.
Avoid saunas, hot yoga, or intense exercise for 48 hours.
Do not pick, scratch, or rub treated areas.
Allow natural healing; redness may last 24–72 hours.

Question 7

What should I avoid after my treatment?

Accepted Answer

Avoid heat, sweating, saunas, hot yoga, and active skincare for 24–48 hours depending on the treatment.

Question 8

Aftercare: Immediate (First 24–48 Hours)

Accepted Answer

Skin may appear red, tight, or slightly swollen — this is normal.
Cleanse only with gentle, non‑acidic cleanser.
Apply soothing serums (hyaluronic acid, B5).
Avoid makeup for at least 24–48 hours.
Change to a fresh pillowcase the same night.
Avoid heat, steam, saunas, hot yoga, and intense exercise.

Question 9

What happens if I don’t renew?

Accepted Answer

Your membership renews automatically each year at your founding rate. Want to stop? Cancel anytime from your account before your renewal date — no need to do anything if you're staying.

Question 10

Aftercare: Ongoing (Next 3–7 Days):

Accepted Answer

Continue gentle cleansing and hydration only.
Apply SPF 30+ daily (SPF 50+ strongly recommended).
Mild peeling or purging is normal.
Resume regular skincare gradually after 5–7 days.

Question 11

Can I wear makeup after a facial?

Accepted Answer

It’s best to avoid makeup for 24 hours to allow the skin to recover and prevent irritation.

Question 12

Is there downtime?

Accepted Answer

Most facials have minimal downtime. Advanced treatments may have 24–48 hours of redness.

Question 13

Is it safe for sensitive skin?

Accepted Answer

Yes. Soothing Care is designed for sensitive, reactive, and redness-prone skin. Not sure if it’s right for you? Book the In-Person Consultation and we’ll recommend the best fit.

Question 14

Can I get a facial if I’m pregnant or breastfeeding?

Accepted Answer

Yes, but certain modalities and ingredients will be avoided. Please inform us before your appointment.

Question 15

Can I come if I’m on Accutane?

Accepted Answer

Please avoid facials and microneedling while on Accutane. You may book once you’ve been off it for 6 months.

Question 16

Do you work with acne-prone or congested skin?

Accepted Answer

Yes. Sebum Control Care is designed for acne-prone and congested skin, and MTS + Rejuran is our most advanced option for post-acne marks and texture. Not sure which is right for you? Book the In-Person Consultation and we’ll recommend the best fit.

Question 17

How do I know which treatment to book?

Accepted Answer

Book the twenty-minute In-Person Consultation and we’ll recommend the treatment that fits your skin.

Question 18

Do you offer extractions?

Accepted Answer

Yes. Extractions are included when appropriate and adjusted based on sensitivity and skin condition.

Question 19

What is your cancellation policy?

Accepted Answer

Cancellations or rescheduling require 24 hours’ notice. Late cancellations or no-shows may result in a fee. See our full cancellation policy on our website for details.

Aqua Peel Basic

Treatment highlights

Before you arrived:

What should I avoid before my appointment?

Before you arrived:

What do I get for $299?

What if I don’t use my guest pass or upgrade?

Aftercare:

What should I avoid after my treatment?

Aftercare: Immediate (First 24–48 Hours)

What happens if I don’t renew?

Aftercare: Ongoing (Next 3–7 Days):

Can I wear makeup after a facial?

Is there downtime?

Is it safe for sensitive skin?

Can I get a facial if I’m pregnant or breastfeeding?

Can I come if I’m on Accutane?

Do you work with acne-prone or congested skin?

How do I know which treatment to book?

Do you offer extractions?

What is your cancellation policy?

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